In message of Wed, 24 Feb
2010 22:49:20 in uk.transport.london, Paul Corfield
writes
On Wed, 24 Feb 2010 21:22:35 +0000, Walter Briscoe
wrote:

What sort of incident investigation would this stimulate?

The usual investigation process that arises whenever there is a delay
longer than 2 minutes. The cause and responsibility has to be determined
for attribution purposes. I am sure that the entire operation of the
revised service pattern is subject to additional detailed scrutiny so
that all of the issues are assessed, lessons learnt and changes made.

[snip]

Thanks Paul for solid information.

Colin: I understand the DDA is a best efforts business. There was a
minor loss of wheelchair access westbound with the introduction of the
teacup - slower timetabled journeys. The serious limitation that
Paddington is only accessible clockwise continues. Paddington's access
is not on the Dec 2009 Step-free Tube guide. The tube map doesn't show
one way access.

My grouse, as a passenger without mobility impairment, is that there is
no information at platform 4 on the first train to High Street
Kensington. About a month ago, I arrived on 4 to find trains waiting at
2 and 3. A platform CSA (admittedly from an SST - peripatetic staff to
deal with local shortages) had no information and did not volunteer to
find any. Help points are not provided. I took the lazy decision which
turned out to be sub-optimal.

Colin: I believe my eastbound Circle line train had come via High Street
Kensington and, so, arrived on the advertised platform. A decision to
allow it to continue eastbound was taken to minimised customer delay. I
think it a pity that LU publishes so little on the web about disruption.

All: I am afraid I failed to note the URL for reliability statistics,
which was recently given in utl. Aggregation of Circle and Hammersmith &
City may reflect operational reality, but provides a poor measurement
for customers. I recall the aggregation achieving about 90% before the
service revision, where all other lines achieve 95%+. 93% would be good!
--
Walter Briscoe