On Sun, 11 Jan 2004 15:47:06 +0000, Steve wrote:

Paul Corfield wrote in
:

On Sun, 11 Jan 2004 13:51:46 -0000, "Anon"
wrote:

Large amounts of employees in Tfl including underground management have
e.mail access. The formula is simple:
[snip]

All very lovely except that all queries from the public have to be
referred to the Press and Public Relations office to ensure they are
logged, tracked and answered by the correct person within the
organisation. I would never answer an E Mail on work matters sent to me
directly by a member of the public to my work address without complying
with the required policy.

An additional requirement you have to send an email, wait a month then send
another email that includes the first one asking why a department that
calls itself "Customer service" completely ignores email enquries and
surely not even acknowledging receipt they may as well change their name to
"Customer Comtempt", then you get a reply to what must be someone elses
question.

Is there also an additional requirement which says that LUL members of
staff who post to this group trying to be helpful have to listen to
every single complaint and moan from anyone on the group who has ever
used or interacted with LUL?

It really does get to be a bit much.
--
Paul C


Admits to working for London Underground!