On Tue, 24 Aug 2010 21:15:26 +0100, Richard
J. wrote:
My point is that LU's reply doesn't credibly address your concern. What
did they expect you to do in the absence of any visible response? Are
passengers expected to notice "the emergency all gate open button
thingy", which personally I wasn't aware of?

Perhaps I should have waited longer?

I think you should pursue
this further with LU customer services until you get a proper answer.

I probably will do when/if it next happens. The last few times I've been
there with a buggy there has been someone in the ticket office. Of course
getting their attention is easier when they aren't selling tickets as
there isn't a queue.