In article ,
David Walters wrote:
On Wed, 25 Aug 2010 20:42:12 +0100, Neil Williams
wrote:
I'm not totally clear what the need for ticket offices on a metro
system is.

I use them to add customer charter credit vouchers to my Oyster balance
and buy through tickets to places like Bracknell. Both could be done at
a suitable ticket machine but not the current ones.

The right way to handle customer charter credit is to have a bit
on the form which says "if you want the credit applied to your
oyster card, tick here (note: this only applies if your oyster card
is registered to you)".

Might need some tweaking (ie, nominate a station; enter your oyster
card number), but frankly it would be much easier to have a top-up
when I passed through my home station than collect little bits of
paper and have to queue to get them added to my card.

Cheers,

--
Mike Bristow