"Recliner" wrote:

"David Walters" wrote:
On Wed, 24 Nov 2010 11:01:40 -0000, tim.... wrote:

If you have auto top-up you have a registered card so there are no
risks of losing it, apart from a lengthy telephone call. Unless you
can report a lost card via the website?

You can here, so long as it's "protected" (which also encompasses all
registered cards UIVMM) and know the security answer - see:
https://oyster.tfl.gov.uk/oyster/link/0003.do


I think I once did without problems. And I don't think mine was of the
fully registered variety (I still don't understand the two levels of
registration).

I recall trying to do so years ago after losing one, but I had three cards
(don't ask!) that shared all the same registration details, though the
security answers were different, and all were also associated with my online
account. I think that despite providing the correct number of the lost card
plus the correct security answer, the customer services bods tried to cancel
the wrong card and then emailed back saying I'd provided wrong security
answer and could I provide the correct one - I think rather pathetically at
this point I gave up (the lost card had minimal credit on it, didn't have
auto top-up, and I think I recall checking online to see if anyone was using
it and I don't think they were - I think the relevant card number is the one
that disappeared off my online account a while back).

I haven't entirely got my head round the two levels of registration either I
must admit - I'll try and properly suss it out at some point.