BBC discovers that Oyster users can be overcharged for incomplete journeys
"Paul Terry" wrote in message
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In message
, Mizter
T writes
I'm really not too convinced the journalist has got this right
It's Tom Edwards, so what do you expect!
After considerable criticism on his blog from others (including TfL) about
his article, especially about open barriers being able to mystically read
Oysters at a distance, he's clarified a few points, and says of
"autocomplete":
This is used when there are large crowds and you are specifically told not
to touch out and the system will do it automatically. They use it about 15
times a weekend - the issue is you eventually have to touch in at that
station within 3 days. (That all came from tfl's Head of ticketing so I
assume it is correct)"
I guess that makes sense in that most people going to the event will
return the same way, and thus touch in a few hours later, thus resolving
the incomplete journey on arrival, although it doesn't cater for those who
choose to return via a different mode of transport.
Incidentally, I noticed that Wimbledon is one of the stations with a high
record of "overcharging". I bet that's large numbers of people still not
understanding the peculiar Oyster arrangements there.
ISTM that there is absolutely no problem of understanding at all here.
If tfl don't tell the punters what the rule is (and it seems that they
haven't) what is there not to understand?
The problem is entirely one of (non) communication on Tfl's part. And as
they are the ones who are "profiting" by this non communication I would
suggest that's pretty close to criminal negligence.
tim
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