There has been a major change in the ticketing system and the training of
the staff was basic and did not cover every aspect. Using pre-pay as a
method of payment was not even touched.

As it is a different company that deal with the upgrading of software on
both the passenger machines and the ticket office machines(this is all done
remotely) there is also a lack of communication as to when things have been
changed.

Regularly staff will come on duty and the menu's will have changed. Their
fast keys will have been cancelled and they then have to find where the most
popular tickets have been put.

This is in no means a way of excusing this members of staffs ignorance but a
way of explaining what is going on. I personally think the fault is a lack
of effective communication.

The good thing about ticket office staff is there ability to have things
continuously changed but still manage to cope. Without this ability I think
you would have seen more offices shut in January.


"David Walters" wrote in message
...
On Wed, 11 Feb 2004 22:02:24 +0000 (UTC), J Lynch
wrote:
Tried to buy a one day bus pass from the ticket office at Holborn
yesterday,
using credit off my pre pay. The ticket clerk told me that it was only
possible to issue a minimum of seven day bus pass using pre pay credit,

I tried to do something similar at Finchley Central. The main ticket
machine was closed and I wanted a one day travelcard. The thing
that annoyed me wasn't that I couldn't do it but that the chap
behind the counter didn't know you could buy paper tickets from the
machine with pre-pay credit.

David