On Sep 30, 5:54*pm, Ian Jackson
wrote:

My approach is to ask one member of railway staff and if I don't like
the answer to ask another.

Right. Not so easy at Finsbury Park (there's two guys who are usually
there when I go and mine got the other one involved when I asked for a
claim form - he said that he could be a witness that he - the first
guy - hadn't been rude so I'm not entirely relaxed about either).

I can go into KX though. Lots of people there to chose from.

It would be nice if there were a sort of back-stop "we really
understand fares" place you could call or go to or somehow contact. I
wouldn't mind paying extra either. I'm happy that doing more complex
things will require a bit more effort. I just need to know how to
apply that effort and where to look.

Francis