On Apr 3, 5:03*pm, Stephen Sprunk wrote:


In the old Bell System days, despite continuing advances in
automation, they always insisted on having Operators handy in case
help was needed.

Great customer service is a luxury of companies that don't have to
compete on price and are guaranteed a profit no matter how high their
expenses are, i.e. monopolies.

Except the companies are NOT providing price discounts. They're
getting away with non existent customer service because everyone is
doing it, and pocketing very nice comfortable profits. TODAY there
are more monopolies or _effective_ monopolies so the companies get a
way with it.