In message , at 10:31:33 on Fri, 13 Apr
2012, Clive Page remarked:
I filled in an Oyster claim form online and have just got a reply from
TfL saying that they cannot even do checks on journeys more than 8
weeks in the past, and that claims can be considered only if they are
within the last 2 weeks. This seems wholly unreasonable, since the
printout from my card clearly shows journeys back many months before.

The 8 weeks is mentioned on their web site, with a note saying they are
in the process of extending it to two years.

Not sure about the 2 weeks though, I managed to successfully complain
about a problem on 2nd February, on 11th March.

It doesn't even make sense for it to be "within two weeks of the end of
the 8 weeks", unless they are secretly keeping everything for 10 weeks
so they can sort problems out.
--
Roland Perry