In message , at 20:13:18 on
Mon, 16 Apr 2012, Paul Corfield remarked:
I made many LU journeys in Z1-4 and one costing 1.40 to Z5.
I was charged 14.40, rather than 12.00 - the Z1-4 cap + 1.40.
Oyster helpdesk staff took a few days to agree that I had been
overcharged and agreed an ex gratia payment for the inconvenience.
The payments were delayed for an extra day as they needed "approval".
Automatic overpayment detection does not recognise the situation.

OTOH, there are discrepancies between the Single Fare Finder and Oyster.
(Oyster charges less.)
Moorgate - Queens Road Peckham peak shows as 3.80 but charges 3.70.
It seems there were recent changes to charges between LU & NR.
The Single Fare Finder has not been updated to reflect those changes.
--
Walter Briscoe

Re. your refund - this would have been purely goodwill. Oyster has
never been able to charge in the way that you think it should.

I hope this was made clear to you when the refund was agreed.

The issue is more involved than that though. We do not know how many
journeys and at what value were undertaken prior to 0930 in terms of
determining what cap applies and then what value of peak journeys
would be added to the Z16 off peak cap.

Why Z16, he only went out as far as Z5.

There is no Z15 cap - don't you read those documents I provide links
to? ;-)

My only defence is that the numbers were printed sideways

TfL rationalised the number of caps and zone combinations two years
ago.

So that explains why his fare total of £14.40 hadn't reached a cap yet.
Averaging the 1-4 and 1-6 caps you'd have expected a Z5 cap at about
£13.40

Another way to raise more revenue from farepayers.

In particular those living in Z5.
--
Roland Perry