ian batten wrote:

Since I wrote that comment a few months ago my own local station (Forest
Gate) has installed a second, card only ticket machine. This one's a
particularly nightmare to use as the touchscreen appears to be
misaligned

It might help if someone approached a member of staff and said "the
touchscreen is misaligned".

Already have in this case but the station isn't always staffed, and even
when it is the sole visible staffer usually isn't a trained technician who
can fix the machine before going off duty. There's also the practical
problem of timing machine repairs as the machines are in a narrow entry hall
leading straight to the steps to the platforms and that hallway gets
incredibly congested when down trains arrive.

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