On Sun, 24 Nov 2013 11:26:35 +0000, Walter Briscoe
wrote:
Was the staff member correct?

Yes, though not the reason given. You need get as far as you can
(would be sensible to obtain evidence of the delay) , then when you
get stuck the TOC there assists. This is the case even if that will
result in a big taxi bill or hotel bill, e. g. a one stop connection
into the Scottish Sleeper.

Where are the rules documented?

The NCoC, though these don't cover where assistance must be obtained.

Would the rules be different for travelling with Oyster or a Freedom
Pass?

Don't think so.

Neil

--
Neil Williams. Use neil before the at to reply.