In message of
Sat, 7 Jun 2014 23:21:22 in uk.transport.london, CJB
writes
On Wednesday, 4 June 2014 16:04:20 UTC+1, CJB wrote:
For some reason the seats on certain Underground trains are
absolutely filthy - indeed BLACK with grime. Certain carriages on the
Bakerloo Line seem to be the worst - threadbare, with black ingrained
dirt, and obviously uncleaned for decades.

a) sent a tweet to the Bakerloo Line twitter feed
b) phone LU customer services
c) E mail TfL with a complaint.
d) contact your London Assembly member to raise the isse or even ask a
Mayor's Question.
e) write a letter to the LU Managing Director or the Bakerloo Line
General Manager.

Done all this - except tweet. No response whatsoever. CJB.

How long have you waited for responses?
I find it more useful to complain by 'phone and get a service ticket
number, than to send an email. (One can be kept on hold for an
unreasonable time. I've just given up after 10'.
LU customer services is supposed to answer questions within 10 working
days. I find they often do not and I chase by 'phone.
That usually gets a response within a couple of days.

I find London Assembly Members get a good response.
(Sample is 1 Lib Dem and 1 Labour.) In CJB's position, I might try a
member representing the Queen's Park area.
I agree Bakerloo has unacceptably dirty seats.
30 years ago, it had unacceptably hot trains.
--
Walter Briscoe