London Banter - View Single Post - TfL acknowledges contactless technology risk

Roland Perry · June 27th 14, 04:35 PM posted to uk.transport.london

In message , at 10:02:43
on Fri, 27 Jun 2014, remarked:
ps: "Passengers given a new right to be sold the cheapest ticket for
any
c2c journey and compensation if they are not."

Isn't this the case already?? Or is it in fact a right to be sold the
cheapest ticket, but no redress if you aren't.

How many possible cases are there of not being sold the cheapest ticket?

Easy, misunderstanding the rules and telling your customer they need a
peak ticket when it's clearly an off-peak journey.

Greater Anglia came extremely close to this last week (not selling the
wrong ticket, but erroneously telling a customer who already had a
ticket it wasn't valid).

And not just a small error, it was late afternoon and the
London-Cambridge SVR ticket in question was valid on any train after
09.30.

They claimed an imaginary rule about not being able to arrive in London
between 17.30 and 18.30
--
Roland Perry