On 16/10/2015 21:02, Paul Corfield wrote:

It is definitely the case that a member of LU staff should sign on to
one of the passenger machines to set the discount for you.


Ah, so I have to queue up to get the attention of the appropriate member
of staff, and then we *both* join the queue to access a wall-mounted
ticket machine, is that it?

Last time I went through Kings Cross it was utter chaos at the main
Tube and Northern ticket halls. Huge queues of people, staff shouting
at passengers to come forward to a free machine and the crowds were
backed up to the gateline in the Northern ticket hall. I've never
seen such a mess at that ticket hall and I've seen it busy before.

I pass through KX-St.Pan quite frequently at various times of day and it
is never less than full of people queueing for ticket machines. Until
quite late at night the term "utter chaos" is pretty accurate, in my
experience.


--
Clive Page