On 21/11/2019 21:14, Clive Page wrote:
To my surprise
and dismay the management backed him up - they said that avoiding even a
few seconds of delay was more important than allowing passengers
affected by a platform change to react to it.


The cynic in me would suggest that the penalty for running late is more
than the loss due to passengers complaining.

--
Tciao for Now!

John.