On Tue, 17 Aug 2004 18:12:22 +0100, Paul Corfield
wrote:

On Mon, 16 Aug 2004 18:58:19 +0100, Annabel Smyth
wrote:

Ian Jelf wrote to uk.transport.london on Mon, 16 Aug 2004:

Do drivers believe that they have any role in helping people who are
unsure of where they're going?

As always, in London, you have two sorts of bus drivers (and
conductors); those who will go out of their way to be helpful - they'll
see you running towards the bus and wait for you - and those who go out
of their way to be unhelpful. We had an experience of the latter - I
took my guests on a 159 up to Westminster Bridge, and the conductor
firmly pressed the bell for the bus to start just as we reached the
platform. He wouldn't even apologise when I remonstrated with him, nor
look at me. I have taken the bus number and plan to report his
behaviour to the PTB, as I was really angry that my guests should have
been put out in this way.

I had a similar experience with a bus yesterday. Some of our local
routes are diverted at present. You are advised to catch the bus at a
different tube station in order to avoid a long extra bus trip. The bus
just completely refused to stop so I was straight onto London Buses
Customer Services to complain. I resisted the temptation to complain to
Arriva as well but if it happens again I shall be going a little higher
up the chain than a Customer Services help desk. Completely and utterly
unacceptable behaviour.

And it has happened AGAIN with another Arriva bus on a different route
and the driver thought it would be a breeze to hold me hostage on his
bus and not stop to let me off until two stops after the one I
requested. I have complained again but now the next stop is an E Mail to
Peter Hendy.
--
Paul C


Admits to working for London Underground!