On Mon, 23 Aug 2004 15:34:49 +0100, Helen Deborah Vecht
wrote:

Roland Perry typed

There's a Passenger Charter which says that you should only wait 5
minutes to buy a ticket. But the charter is silent about what happens
when that time limit is exceeded (which it so often is).

Really?!?! I arrived at Watford Junction about 10 minutes before my
train's scheduled time. While we waited in the queue, we saw that the
train was about 10 minutes late on the station monitors.

details snipped

When we commented that it was good that the train was running late, we
were told we should have allowed 20 minutes ticket time.


Silverlink passengers charter at http://www.silverlink-trains.com/
states "We aim to serve you within five minutes at peak times and
three minutes at other times".

You might think that aim is unrealistic.
--
Peter Lawrence