In article , Roland
Perry writes
In message , at 17:15:28 on
Wed, 25 Aug 2004, Peter Lawrence remarked:
Silverlink passengers charter at http://www.silverlink-trains.com/
states "We aim to serve you within five minutes at peak times and
three minutes at other times".

You might think that aim is unrealistic.

Indeed. And in fact every train company appears to have the same
charter.

I suppose they *define* a peak time as "whenever the queue is more than
3 minutes", as none of them have any alternative on offer.

High Wycombe has 3 ticket windows open at peak times. At 7.50am this
morning only 1 of the windows had a sales clerk sitting at it - the
other 2 were open but no one was manning it - they had walked off.

Result? Long queue for the one ticket window.

Credit Card ticket machine wasn't working either.
--
Andrew
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