In message , at
00:10:05 on Sat, 18 Dec 2004, Martin Underwood
remarked:
If the system penalises taxi drivers in some way for doing short journeys,
why *should* he suffer in silence? For all he knew, you might have been in a
position to lobby for changes to be made, so he had nothing to lose by
moaning. "That's the law and it's tough" is no excuse for people to have to
accept the status quo in silence.

And, of course, rail passengers are entitled to take exactly the same
view when complaining to railway staff.
--
Roland Perry