On Mon, 7 Feb 2005 10:38:50 -0000, "David B"
wrote:

Nowadays I work a National Express coach into London and I'm frequently late
due to traffic and sometimes due to people having lots of luggage and a
tight timetable. But unlike with buses, first use check of the vehicle can
take up to 15 minutes. Once I started a journey almost 15 minutes down
because of a toilet problem which needed fixing. I didn't get a murmour of
complaint from my passengers, some of whom had been waiting at the stop for
30 mins. They were just glad I had come at all!

Not in any way justifying those who treat staff in an inappropriate
manner, but most of those who travel by express coach (except, I
suppose, those heading for airports) do not have a time-sensitive
journey, as if they had they'd probably use another, faster mode.

A London city bus, OTOH, may well have people on their way to work or
to an important appointment. Not only that, but if your journey is
only 10 minutes long, you're not going to put 20 minutes' slack into
it, while those travelling for 6 hours probably won't think twice
about leaving an hour spare.

Neil

--
Neil Williams in Milton Keynes, UK
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