On Sun, 24 Jul 2005 21:18:41 +0100, Ross
wrote:

On Sun, 24 Jul 2005 09:52:38 +0100, Ian F. wrote in
, seen in uk.railway:
"John Turner" wrote in message
. ..

My wife and I run a small model shop where we are totally reliant on the
good will of our customers. We've been doing that for almost twenty
years, but not many customers come back if you treat them with contempt,
so we have to treat them well.

The difference is that bus drivers, TOC staff et al know full well that we
*have* to use their services

No you don't, any more than you *have* to use Woolworths, a company
which IMX wouldn't know what customer service was if it was tied to a
wet fish and slapped around their face.

A shockingly false analogy.

Woolworths has no monopoly.

In the main, TOCs *do* have a monopoly. Certainly, for my journey to
work, I can catch a Southern train, or I can take about three hours
travelling on multiple buses. Since I don't propose to spen a quarter
of the day commuting, I have no option.

--
James Farrar

September's coming soon