James Farrar wrote:
On 24 Aug 2005 07:48:42 -0700, "Paul"
wrote:

if you are using an Oyster travelcard it's better to get a paper
travelcard, otherwise you don't get the discount.

What discount?

I'm no expert, but this is my understanding of the Passengers Charter
discount. It's offered on monthly or longer season ticket *renewals* if
punctuality or reliability over the past 12 months has been below
targets.

This can be worth a 5% or 10% discount.

Whilst I'm sure most passengers would prefer the railway to run on or
above the targets, the discount provides some recompense when things
aren't running well, plus an incentive to the train company to stop
losing money and get their act in order.

A few webpages I've found about the Passengers Charter on different TOC
websites:

http://www.thameslink.co.uk/main.php?page_id=33
http://www.thameslink.co.uk/main.php?page_id=101

http://www.setrains.co.uk/SETrains/C...engersCharter/

http://www.southwesttrains.co.uk/SWT...rs+Charter.htm

http://www.southernrailway.com/about...ormation.shtml