Iain Archer wrote:
Richard J. wrote on Mon, 31 Oct 2005
Iain Archer wrote:

http://www.tfl.gov.uk/tfl/fares-tick...Your-guide-to-
Oyster-2005-02-27.pdf

at http://www.tfl.gov.uk/tfl/fares-tick...ster/guide.asp


It looks like something that should be sent to all new Oyster
holders. I bought online an Oyster card with Pre-Pay and Auto
top-up, and was surprised that it arrived through the post with no
guidance on its use whatever.

I've recently done the same thing. Even with the on-line help
pages, etc, I still had to seek their email advice about getting my
auto top-up initialised at Wimbledon without including a journey,
and then a 1.10 refund afterward. And the more I got into it, the
more klunks and gaps in their information and other systems seemed
to turn up for me to ask or write about.

I had a similar problem after a ticket clerk at Turnham Green insisted
that activating Auto Top-up would cause me to be charged £20 immediately
even though I had £20 already on the card. I had to send an email to
get a confirmation that that was wrong. But, like you, I still had to
activate Auto Top-up at a gate and then get £1.10 manually refunded
after more misunderstandings at the ticket counter.
--
Richard J.
(to e-mail me, swap uk and yon in address)