On Sat, 10 Dec 2005 22:11:02 +0000, Ian Jelf
wrote:

In message .com,
" writes
An amazing day.
A big Thank You to all the staff that made this such a memorable
occasion (and Thursday too, of course), and good luck to all those
losing their jobs today.

I've just returned to the West Midlands after four days in London
combining business with pleasure (if pleasure is the word at seeing the
end of "regular" RM operation).

Can I echo that big "thank you", to all the crews for such good humour,
to the people at TfL and the operating companies, to the owners of the
visiting special vehicles and to volunteers at LOTS for all the
information they've given on this and all previous "last days", which
allowed us all to enjoy them so much.

Glad you enjoyed it.

The queue for the limited edition models at the LT Museum shop on
Thursday morning (an hour's wait but I did get them). Great company in
the queue there, too. (Has anyone else noticed how much friendlier
staff are in the shop since the temporary move to the Market proper?)

I queued for mine on Saturday morning for about an hour. While I
understand why there is a big demand for the models I found the
arrangements to be close to barking mad. They could have set up a
completely separate stand on the piazza and sold them through that.
Forcing everyone through the shop meant that all other customers who
were not interested in the models had to queue for an hour or so -
utterly daft.

I have not noticed any change in the museum shop staff - they are all
the same people as before and can be as sullen and unhelpful as ever.
Once in a while I would like to be treated as a customer rather than a
hindrance to their social life. I also don't appreciate being "told off"
for the inadequacies of their mail order system that takes months to
send out models [1] or being required to seek out other members of staff
because they can't be bothered to talk to each other. I have an E Mail
of complaint drafted but I fear that if any of the staff find out who
wrote it (if I send it) that whatever "service" I experience in future
will be even worse than it already it is. It's a great shop in terms of
what it sells but otherwise it's an ordeal to use.

It was like being in "The Elephant Will Never Forget"!

It was certainly an experience.

[1] I can order models from Hong Kong that take 1 week to arrive despite
travelling thousands of miles.
--
Paul C


Admits to working for London Underground!