I used my Oyster card to enter the tube the other evening by mistake. I
had a national rail paper ticket for the journey I was making but in my
hurry forgot to use it. I exited at the other end using the paper ticket
but was unable to clear the unresolved journey because the ticket office
at East Putney was closed and I couldn't find a member of staff to talk
to. As I was being met by my mother in a waiting car I didn't have time
to check for the staff more thorough I assumed I could sort it out the
next morning.

However when I came back the next morning the machine appeared to show
the journey as completed, certainly no unresolved journey. As the ticket
office was again closed the member of staff on the barrier suggested I
sort it at the other end. That seemed logical as it was St James's Park,
LU HQ.

However, the ticket office there confirmed that the journey showed as
resolved despite my lack of touching out (or other Oyster use) since
entering the system the previous evening. They could only refer me to
the helpline who did sort me out, thankfully.

So how did the journey get resolved?

--
Colin Rosenstiel