As a regular user (victim) of Chiltern I have become more and more
convinced that they should have the strap line

"Chiltern Trains Not as good as we think we are"

They are bloody expensive, with lazy staff who can't be arsed to change
the destination on the front of the trains, or to give you information
when the service is crap, they have virtually no CCTV at their stations,
I could go on.