Kev wrote:
I got my first unresolved journey yesterday but what am I expected, not
that I should be, do about it.
I appears that a journey from Kings X on the 16 Aug is unresolved, in
fact it wasn't from Kings X but from Aldgate East to Brent X changing
at Kings X. I remember the journey well, it took 45 minutes to get to
Golders Green from Kings X.
I was putting money on the card at the booking office at North
Greenwich yesterday but the staff said that there nothing that they
could do about it.
What happens now. I looked on the TfL site but I could find nothing
about unresolved journies. The cap had applied that day anyway and I
have put a customer complaint in about the delay.
I definitely swiped out at Brent X. Do I just leave it there.

Kevin

I am not an expert of unresolved journeys, but I thought I'd post what
I was told yesterday by the ticket office clerk at Kings Cross. As of
November, ticket office staff will not be able to make adjustments to
Oyster Cards for unresolved journeys and that they would all be charged
at £4. The only way of resolving such a journey is if the issue is
flagged up at the time it happens.

If I get an unresolved journey, it is usually as a result of going on
the DLR through Bank. If I touch in at the main ticket barriers at
Bank, do I need to touch in at the DLR platform as well?

If I change at Bank, are the tube and DLR segments of my journey
charged as separate trips?

Cheers,

Simon