London Banter - View Single Post

asdf · September 15th 06, 03:57 PM posted to uk.transport.london

On 15 Sep 2006 06:26:07 -0700, wrote:

I am not an expert of unresolved journeys, but I thought I'd post what
I was told yesterday by the ticket office clerk at Kings Cross. As of
November, ticket office staff will not be able to make adjustments to
Oyster Cards for unresolved journeys and that they would all be charged
at £4. The only way of resolving such a journey is if the issue is
flagged up at the time it happens.

Though even then, they may not be able to fix it - they can only do
anything about the most recent 'journey' on the card.

I've managed to pick up unresolved journeys on three occasions. On one
of these, the system created 2 'journeys' on my card for one 'real'
journey; on another, it generated 3. Both times, I queried it
immediately at the ticket office, but the system wouldn't let them
edit anything other than the most recent one, and the Oyster helpline
refused to resolve anything because my card is unregistered (I don't
know if this policy has since changed), so there was simply no way to
fix it.

If I get an unresolved journey, it is usually as a result of going on
the DLR through Bank. If I touch in at the main ticket barriers at
Bank, do I need to touch in at the DLR platform as well?

This validator at Bank is a bit of a bugbear. Its behaviour seems to
be distinctly odd. As far as Oyster ticketing is concerned, the DLR is
just another Tube line, so there no reason why you should ever need to
touch it (just like you wouldn't when changing between Tube lines).

Despite this, I don't think anyone's managed to find a definitive
answer to your question. I think the only way you're ever going to
find out is by experimenting.

If I change at Bank, are the tube and DLR segments of my journey
charged as separate trips?

No. You're just charged the normal Tube fare for the zones you pass
through.