On 15 Sep 2006 00:51:16 -0700, Kev wrote:

I got my first unresolved journey yesterday but what am I expected, not
that I should be, do about it.

Usually, when you try to top up, the ticket machine displays a message
telling you to phone the Oyster helpline about it.

I appears that a journey from Kings X on the 16 Aug is unresolved, in
fact it wasn't from Kings X but from Aldgate East to Brent X changing
at Kings X. I remember the journey well, it took 45 minutes to get to
Golders Green from Kings X.

Sounds like something went wrong during the out-of-station interchange
at KX. Did anything unusual happen as you went through the barriers
there?

I was putting money on the card at the booking office at North
Greenwich yesterday but the staff said that there nothing that they
could do about it.

Unless it's changed recently, they can only do something about it if
it's the most recent journey on the card.

What happens now. I looked on the TfL site but I could find nothing
about unresolved journies.

Their publicity is very much dumbed-down. Someone here was planning to
start a website with more detailed information about Oyster, but I
don't think anything has happened on that front as yet.

The cap had applied that day anyway and I
have put a customer complaint in about the delay.
I definitely swiped out at Brent X. Do I just leave it there.

Depends whether you can be bothered to phone the helpline (and whether
you want to pay - it's an 0845 number).

Unresolved journeys used to drop off your journey history after a
while, but nowadays they seem to stick around on the card forever
unless you get something done about them.