"Graham J" wrote in message
...
I made a tube journey from Wimbledon to Fulham Broadway. I touched in on
the platform at Wimbledon correctly (I had arrived by tram) but when I
touched out on the validator at Fulham Broadway (the stadium exit was in
use) it showed an entry and not an exit. I didn't have time to do
anything about it and so this non-existent journey timed out, thus
costing me 1.00 and removing my ability to be capped for my journeys.
Net result was I was over charged 1.60 and if the tram platform
validators had been working at Wimbledon it would have been 2.40. It
rather sounds like if the same thing happened next year it would cost me
a lot more than that.

Today I was able to see my journey history online. There is no mention
of my exit/entry at Fulham Broadway at all. 1.00 just vanishes from my
balance between my entry at Wimbledon and an entry at Fulham Broadway for
my return journey later that evening.

Excuse the followup to my own post.

I e-mailed the Oyster helpdesk on Wednesday to request a refund. Today I
got a response telling me that the lack of capping was caused by an
incomplete journey at Wimbledon and that I would be refunded the 0.60 I
was overcharged by a voucher to take to a tube station ticket office. Not
terribly useful since I never go to tube ticket offices, and even less
useful because I was overcharged 1.60.

If by an incomplete journey at Wimbledon they mean one that started there
then that would indeed make sense. How it came to be incomplete is a
mystery though. Can those validators be setup for entry only rather than
you usual entry and exit? If they can be then perhaps that is what went
wrong.

Reply to the email and say you would prefer it credited to your card and
specify a station you will pass through in the next week. For some reason
they do not suggest this, but if you ask they will.