MIG wrote:

Can I come back to a rather crucial thing here ... if the cap had
already applied, the unresolved journey would have been free in any
case, so why does it matter?

Does this mean that when the £4 punishment is introduced, you can be
charged £4 for a journey which would have been free in any case and
which TfL and the system know to have been free?

(And on another point, does an unresolved journey, even a post-cap one,
hanging around on your card mean you aren't eligible for capping
forever, or just on that day?)

And not only the cap, this particular journey took about 45 minutes
when it should have taken less than 20 so a customer complaint has gone
in. Would I have got a refund had it not been unresolved and the cap
applied. What happens now that it is unresolved and would appear to be
free anyway?
kevin