MIG wrote:
When it's late in the evening and I am being asked to queue again,
after already queuing for a long time, in a desperate attempt to give
my money to these people who don't seem to be able to take it from me,
and wondering why I don't just jump over the barrier and go home, I
really don't give a toss how much palaver it might be for them to
bother to serve me and take my money.

The situation, against a background of being constantly accused of
being a thief and a cheat for just trying to travel, was totally
unacceptable.

I was trying to pay my money and go home, and the staff on the station
could neither take my money nor assist in me getting home. This is not
an efficient use of bodies, whatever the excuses.

There are ticket office opening hours published, and LUL do not allow
staff to open the ticket office outside of those times. Whilst this is
perhaps political, still who is going to put their job on the line to
serve a ticket after being expressly instructed not to? Its not
necessarily a case of they can't be bothered, but that they can't,
period.

As for opening a ticket office window, yes it is a palaver (I'll just
trust you thats how its spelt - I never had to type it before!!). An
account must be opened, which includes opening a time delayed safe,
counting all the money in it, logging it, etc etc, logging into the
ticket machine, and THEN you can begin to sell tickets. Once finished
you must count the money again, log it, put it back in the still time
delayed safe, and then you're done. Opening and closing one ticket
office window can take 15 minutes each way, so that would be 30 minutes
to sell one ticket.

But yes, they should really know how to use the ticket hall machines
too... If you have such an issue with it, I would suggest the best
course would be to write to LUL Customer Services and voice these
concerns, because we're all in the same boat.