On Tue, 17 Oct 2006 21:20:10 +0100, Paul Corfield wrote:

A bit of advance warning for those who haven't heard - from November,
if you use pre-pay Oyster, and you fail to touch in or out at any point
of your travels where you're supposed to do so, you will find yourself
being charged £4.00 for the incomplete journey.

All the signs up say this came in on October 10th.

consults briefing material

The date of introduction is Sunday 19th November 2006.

If you don't mind Paul, could you confirm whether ticket offices won't
be able to fix incomplete journeys any more? (The OP reported it as
something of a rumour.)

I can't see any advantage whatsoever in making such a change (except
perhaps small savings in ticket office staff training, or extra money
from people phoning the 0845 helpline). On the face of it, it would
seem almost deliberately obstructive, and certainly against the spirit
of customer service (which is normally very good).