Dave Plumb wrote:
I don't think FCC are much different to WAGN. Twice on saturday lunchtimes
I've had to wait for following slow (317) services because the 4 car unit
was packed with Arsenal supporters (while the P'boro and Camb services whiz
through with 8 cars and half empty!).

Funny you should mention it - happened to me this afternoon (1233 from
Stevenage wedged). So on getting home, I emailed FCC and about 20
minutes ago (yes, 0030 on a Sunday morning), got the following reply: -

"Thank you for your email regarding your journey with us on 18
November
2006. Please accept my apologies for the difficulties you
encountered
whilst attempting to travel on the 1233 service and whilst
actually
travelling on the 1239 service between Stevenage and London Kings
Cross.

I am sorry for the discomfort that you experienced during the
course of
your journey because of the crowded conditions on the train. We want
our
customers to travel in comfort and appreciate the anxiety that is
caused by
such conditions.

We aim to deploy our current fleet in the most effective way
possible in
order to meet the anticipated demand for each service. As many of
our
customers hold fully flexible tickets we cannot always provide the
amount
of capacity required. We seek to ensure that all our trains have at
least
the advertised amount of carriages and our resources are
concentrated on
those services that we know to be the busiest.

With regards to your comments about football matches at
Arsenal, we
currently provide extra services on Saturdays and for week night
games in
order to accommodate the extra travellers, these extra trains
are
constantly reviewed.

We welcome all feedback that we receive from our customers and each
comment
is used to compile regular management reports. Our managers and
directors
use these reports to highlight areas of our service where improvements
are
required.

Thank you again for contacting us and I do hope that you will
continue to
travel with First Capital Connect in the future."

Not Great, but I didn't expect much else and at least the complaint has
been registered to show up on the stats.

regards
HN28