On Sun, 19 Nov 2006 19:40:09 +0000, Dave Arquati
wrote:

Paul Corfield wrote:
No - the issue is getting the publicity and information correct.

True - but trying to explain to people that they should always touch in
and touch out to avoid paying a £4 fare, except if they have a valid
season ticket, except if they need to travel outside their zones, will
just end up confusing most. Given that people have so much difficulty
understanding the difference between prepay and season tickets loaded
onto Oyster, it's probably best to cut one's losses and just tell
everyone to touch in/out - at least that way, there is no room for
confusion and everyone is guaranteed to pay the right fare (even if it's
£0).

I take the point but I still believe the absence of a full explanatory
set of information is a serious omission. Yes many may choose not to
read it but a fair proportion of customers would. With numerical
examples showing how the system adds up the value, applies caps and
treats non validation I'm sure we could get a better informed passenger
base. Much of the most basic information about thresholds, going into
negative value, journey times etc is not made clear anywhere in the
public domain - that has to be wrong.

I noticed the other day that there are now signs which make the
validators at Olympia more prominent. I hope that attitude is taken
elsewhere on the system too.

Tell me about it - we have had to make sure all the signs for JNP were
done to time. It's taken a big effort given that we have struggled to
get a correct specification out of the people in charge of the change. I
had to point out to people that they probably hadn't considered several
issues - they then asked who I was to be raising such issues. I told
them what my old job was - they went a bit quiet ;-)
--
Paul C


Admits to working for London Underground!
--
Paul C


Admits to working for London Underground!