Bill Hayles wrote:
On Thu, 4 Jan 2007 12:57:46 +0000, Steve Firth
wrote:

On Thu, 04 Jan 2007 12:38:13 GMT, Bill Hayles wrote:

I was amazed at the number of people who had season tickets from
Kent stations to Bank via London Bridge rather that continue to
Cannon Street


Did anyone bother to tell those commuters?

The job was to give the customer what they asked for, not to question
it. The former could never get you into trouble; the latter, whilst
more helpful, could.

I'm not saying that's right, just saying how it was (and probably
still is).

Given that people haven't changed, if anything they're more stroppy than
they used to be, simply complying with the customer's request is surely all
that's wanted? As we all know, the customer is always right, isn't s/he?