"BH Williams" wrote in message
...

"Joyce Whitchurch" wrote in message
...
Neil Spellings wrote:
I'd like to congratulate National Rail, Transport for London, Southern
Trains and the BBC for all failing to provide any kind of up-to-date
travel information on station closures during the storms on Thursday.

Well I can't comment on TfL or Southern, but I thought NRES and the BBC
did a pretty good job on Thursday. I should think both were getting a
hundred times the normal number of hits, probably even more, and the NRES
system only fell over for about an hour or so. (The "Current Service
Alterations" page kept going but "Live Arrivals and Departures" froze for
a while.)

And, as with any operating difficulty on the railway, the problem is more
about getting the information from the people on the ground than
disseminating it to the passengers. It's no use asking somebody like Ross
how long his train is going to be delayed while he's still underneath it
with his Junior Hacksaw.
--
Joyce Whitchurch, Stalybridge, UK
=================================
To which he might have replied, as a driver of my acquaintance did 'A
F****** sight quicker if I didn't have to keep answering the radio'
Brian


Done something similar myself. Major Aircon failure in a data centre and
some senior idiot
ringing 5 minutes - told him that we'd get sorted a lot quicker if he got
off the phone and also
that if he didn't stop his onsite muppet poking around inside aircon units
he would be held responsible
for a few million pounds worth of Disaster Recovery charges ( he also
thought two comms
cables into one cabinet was adequate DR contingency........ A bit like the
government organisation
that invoked DR after their backup generators ran out of diesel - and then
discovered that their
plan didn't work!).

G