Passenger satisfaction with TOCs
[Dave A]
"the ease of being able to get on and off".
I wonder what this phrase meant specifically?
[asdf]
Perhaps it was interpreted as how easy it is to turn up at a station
and get on a train (i.e. whether you have to queue for ages and buy
tickets, faff around with barriers, etc). This might explain why HEx
scored highly (you can just walk straight on board, and buy the ticket
on the train).
That's what I figured as well.
--
Michael Hoffman
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