On Tue, 21 Oct 2003 18:54:16 +0100, "Kevin Bean"
wrote:

I notice the statement that they do not accept responsibility for delays on
National Rail - is this correct even if passengers have LU Travel cards ? I
use the Chiltern Line to Amersham and have always been able to claim before.

If you're delayed on National Rail, you make a claim with the
appropriate Train Operating Company, not TfL.

Unfortunately, however, TOCs generally only pay out for delays of an
hour or more, as opposed to London Underground's 15 minutes, and even
then they're only obliged to give you a 20% Refund on the leg of the
journey you made, so if you only paid £10 Return, and you're delayed by
an hour on the Return, they're only obliged to give you £1 back. LU,
however, give a refund of 100% of the Single Fare for the journey you
were making.

HTH,

Barry

--
Barry Salter,
Read uk.* newsgroups? Read uk.net.news.announce!

DISCLAIMER: The above comments do not necessarily represent the
views of my employers.