London Banter - View Single Post - Next round of Ticket Office closures announced

Neil Williams · May 20th 07, 04:34 PM posted to uk.transport.london

On Sun, 20 May 2007 16:05 +0100 (BST), (Colin
Rosenstiel) wrote:

Given that there are shops in the station entrance way, closing the
ticket office without arranging for one of them to sell tickets is a
serious anti-customer action.

Wouldn't it be preferable that the money saved was used on more
beneficial things relating to the service, rather than on staffing a
ticket office that isn't really necessary? (There's no reason why the
ticket machines should not be able to sell everything, and if they
don't perhaps the money could be spent on replacing them). If you
keep the staff, they're a lot more use walking round helping people
than behind a glass screen.

Neil

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Neil Williams
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