On Wed, 5 Dec 2007 11:20:09 -0800 (PST),
Mizter T wrote:
On 5 Dec, 18:54, " wrote:
Other problems with very limited usage is that you don't know about
unresolved journeys. My partner used Oyster PAYG for the first time
last Thursday from Euston to WJ at about 19:50. She topped up the card
yesterday and just happened to ask what the balance was - when it was
obvious to me that her journey had been charged 5GBP instead of 3GBP.
This is, beyond any doubt whatsoever, a fault in the oyster system
because I saw her use the barriers at each end and she successfully
opened them with her Oyster card. However, as she will now not be
within 200 miles of London until February it would have been very easy
not to know that this had happened.

(snip)


Regarding your partner's issue, without knowing the details it's hard
to analyse that much further.

The questions that initially spring to mind are what (if any) other
journeys did she make during the day; did she properly touch-in at
Euston and touch-out when exiting Watford Junction; did the journey
definitely commence after 1900 etc.

No other journeys at all. Infact, that was the only use she'd ever had
with oyster until yesterday. And definitely after 7pm. I can be certain
that she touched in and out given that she managed to get through the
automatic barriers which were closed and not just left open. Also, on
the way in she said, after entering at Euston "he, he, it works! And it
opens the gates!" and on leaving at Watford "it gives you a little green
light when you go through" I'm pretty sure she did everything correctly
(unfortunately she didn't notice the little LCD that gives you your
balance)

She spoke to the London Midland people at Euston today - and it sounds
like this is a common complaint but there is nothing they can do about
it.

She called the Oyster line today and, no more than three days before she
uses the card again, she has to call and they will set it up so she gets
a 2GBP credit (which will be some time in February - it will be
interesting to see if, by that time, they can still do this). The oyster
line also said she must have not touched in or out correctly, despite
her saying that they were automatic barriers that opened for her when
she used her card. (And, for the avoidance of any doubt, she only has
one oyster card and she had no other ticket at all that she could have
used to open the barriers at either end)

Tim.


--
God said, "div D = rho, div B = 0, curl E = - @B/@t, curl H = J + @D/@t,"
and there was light.

http://tjw.hn.org/ http://www.locofungus.btinternet.co.uk/