Arrgh.

Just got off the phone after a long session of being bounced around
trying to get a refund for an incomplete journey between Euston and
Watford Junction. Don't get me wrong, the helpline staff seemed
helpful enough, but the first had no idea about Oyster being valid to
Watford Junction, and then giving me an internal telephone number to
the refunds department who all then kicked me back to the end of the
queue of the automated system as soon as they realised what had
happened.

The final attempt resulted in me finding out that to get a refund via
cheque (I only regularly use Oyster for bus journeys...so nominating a
station is no good for me), apparently now has a £5 admin
charge!....which is news to me, and makes it pretty useless for
incomplete journey resolution.

*sigh*

Sometimes, I really, really, really despise this Oyster system.