dB wrote:
... I'm often in the opposite situation to you, where I'd
rather have Customer Charter refunds issued directly to my Oyster Card but
instead receive paper vouchers through the post which I then have to take to
a ticket office and get them credited to the card there.

As far as I know no refunds are issued directly to the card. At least
the customer charter vouchers can be used when you choose.

To get an Oyster refund you have to make a journey by rail, to know
that you're going to do so and which station you're going to start
from, and to inform the helpline of the fact 5-11 days in advance.
This is spectacularly inconvenient for those who rarely use train or tube.

Why can't the refund be credited by a ticket machine rather than a
barrier?

Colin McKenzie

--
No-one has ever proved that cycle helmets make cycling any safer at
the population level, and anyway cycling is about as safe per mile as
walking.
Make an informed choice - visit www.cyclehelmets.org.