London Banter - View Single Post

Colin Rosenstiel · December 8th 07, 01:18 AM posted to uk.transport.london

In article ,
(Colin McKenzie) wrote:

dB wrote:
... I'm often in the opposite situation to you, where I'd
rather have Customer Charter refunds issued directly to my Oyster
Card but instead receive paper vouchers through the post which I
then have to take to a ticket office and get them credited to the
card there.

As far as I know no refunds are issued directly to the card. At
least the customer charter vouchers can be used when you choose.

To get an Oyster refund you have to make a journey by rail, to know
that you're going to do so and which station you're going to start
from, and to inform the helpline of the fact 5-11 days in advance.
This is spectacularly inconvenient for those who rarely use train
or tube.

Why can't the refund be credited by a ticket machine rather than a
barrier?

I thought I had a refund once to my credit card.

--
Colin Rosenstiel