On 11 Dec, 19:49, Roland Perry wrote:

The queues were horrendous in the old booking hall, and were horrendous
in the new one from the day it reopened. They just don't seem to want to
put enough staff on duty.

They will argue that the northern ticket hall will sort things out,
despite the fact that it's rare to see all the windows open!

The windows by the H&C/Circle/Met lines used to be almost empty (even
with signs telling those at the 'main' station to use them) but now
the load seems fairly evenly split. The problem is, the volume has
increased so much to the point where there can be long queues at both
offices.

Jonathan