Anyway, I'm looking forward to the replay form FCC, though they are
dragging their heels on this, but I can't blame them what with all the
delay replay paperwork they're having to do this last week

I asked WAGN this in 2004 and then they replied:

"I would confirm that under section 17.3 of the National Conditions of
Carriage, the combination of tickets which you would wish to purchase is,
indeed, allowed, and would cover the journey being undertaken.

The name being used in that reply is still being used by FCC, in spite of
the fact that customer relations moved from Cambridge to SW1A and now to
Plymouth. That's one hell of a commute for the three or four people who
regularly answer emails ... (or they're all false names).

Cheers,
Dave