On 19 Jan 2008 16:30:49 GMT, DaveP wrote:

I have emailed FCC to ask, although my last experience asking their
customer service team a question resulted in getting three different
answers and only getting a sensible answer when I forwarded their
nonsense to FCC's managing director.

You'd probably get a better response out of ATOC and then at least you
know it will be binding. I've also taken stuff to the MD because they
give our the wrong answers. She has corrected the mistakes they made but
even now they carry on giving the wrong information out.

Very true. Today I was told by FCC that there was no such thing as a
Cambridge to R456 season ticket. When I pointed out that their website
offered one for sale, they told me their website must be wrong.

Another email has gone off to their MD...