On 22 Jan, 19:08, JB wrote:
On 19 Jan 2008 16:30:49 GMT, DaveP wrote:

I have emailed FCC to ask, although my last experience asking their
customer service team a question resulted in getting three different
answers and only getting a sensible answer when I forwarded their
nonsense to FCC's managing director.

You'd probably get a better response out of ATOC and then at least you
know it will be binding. I've also taken stuff to the MD because they
give our the wrong answers. She has corrected the mistakes they made but
even now they carry on giving the wrong information out.

Very true. Today I was told by FCC that there was no such thing as a
Cambridge to R456 season ticket. When I pointed out that their website
offered one for sale, they told me their website must be wrong.

Another email has gone off to their MD...

I wonder how many commuters from out-boundary stations aren't aware
that they can buy season Travelcards that include less than 6 zones -
and crucially don't include zone 1, which comes at a price. There are
a whole host of journeys where such Travelcards could be just the
ticket, as it were! Plus there's the bonus that Travelcards including
any zones are valid on all London buses, as the bus network no longer
makes use of zones.

Of course when it comes to such journeys it might be the case that
buying a rail-only season ticket and then using Oyster to take
advantage of the cheaper Pay-as-you-go fares is the better bet, though
it really does depend on he specifics of the situation.

Back to the point - I see the possibility that many people are paying
over the odds because they aren't aware of Travelcards that are less
than R1256 from out-boundary stations such as Cambridge, and this is
of course not helped by the lack of knowledge exhibited by some staff.